Privacy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ojoecoffee.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages and products you view, what referred you to the Site, and how you interact with it. We refer to this as "Device Information."

We collect Device Information using cookies, log files, and similar tracking technologies used for analytics and marketing, including through our email and SMS marketing platform, Klaviyo.

When you make or attempt to make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number. We refer to this as "Order Information." Payment is processed via credit card, Shop Pay, PayPal, and e-transfer.

Together, Device Information and Order Information make up "Personal Information."

How We Use Your Personal Information

We use Order Information to fulfill orders, process payments, arrange shipping, provide confirmations and invoices, communicate with you, screen for fraud, and, where you've consented, send you marketing communications about our products, promotions, and subscription offers.

We use Device Information to help detect fraud and to improve and optimize the Site, including understanding how customers browse and interact with it.

Sharing Your Personal Information

We share Personal Information with service providers who help us operate the Site and our business, including Shopify (which powers our online store) and Klaviyo (which powers our email and SMS marketing). We may also share information to comply with applicable law, respond to a lawful request, or protect our rights.

We do not sell your Personal Information to third parties.

Email and SMS Marketing

If you sign up for our email or SMS list, we collect and use your contact information in accordance with Canada's Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in any marketing email or by replying STOP to any marketing text.

Your Rights

As a Canadian business, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. To exercise this right, contact us using the information below.

Data Retention

When you place an order, we retain your Order Information for our records unless and until you ask us to delete it, or as required by law (including tax and accounting obligations).

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons.

Contact Us

For questions about our privacy practices, or to make a request regarding your personal information, contact us at ojoeroastery@icloud.com.

O-JOE Coffee
9 Front Street West, Strathroy, ON