Cancellation policy

Refund Policy

Because our coffee is a perishable, consumable product, we do not offer refunds or exchanges once an order has shipped or been picked up. This applies to opened and unopened bags, subscription orders, and gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery at ojoeroastery@icloud.com with your order number and a brief explanation of the issue. We'll review each case individually and make it right with a replacement or credit toward a future order.

Subscriptions

You can skip, pause, or cancel your subscription at any time through your account. Cancellations take effect on your next scheduled order and are not retroactive.

Questions?

Reach out anytime at ojoeroastery@icloud.com or call the roastery at 519.701.OJOE (6563).